Refund policy

๐Ÿ”„ Returns & Refunds Policy

Last updated: March 2026

At Bramble & Thistle, we take great care in curating our collection and want you to feel confident in every purchase. If something isnโ€™t quite right, weโ€™re here to help.


๐Ÿ“ฆ Your Right to Return (UK Customers)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, for any reason.

To exercise this right, you must notify us within this 14-day period.

Once your return is approved, you then have a further 14 days to return the item to us.


โœจ Return Conditions

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be in original packaging where possible
  • Not be worn, washed, or damaged

We reserve the right to refuse returns that do not meet these conditions.


๐Ÿšš Return Process

To initiate a return, please contact us at:

๐Ÿ“ง bramblethistle@outlook.com

Include:

  • Your order number
  • Reason for return

We will provide return instructions.

Please do not send items back without contacting us first, as returns may need to be sent to our fulfilment partners.


๐Ÿ’ธ Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5โ€“10 business days for the refund to appear

๐Ÿšซ Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalised or custom-made products
  • Perishable goods (if applicable)
  • Items returned in an unsuitable condition

๐Ÿ“ฆ Return Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • Original shipping costs are non-refundable, unless required by law

โš ๏ธ Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or full refund at no additional cost to you.


โฑ๏ธ Late or Missing Refunds

If you havenโ€™t received your refund:

  • Check your bank account again
  • Contact your card provider (processing times may vary)

If you still need help, please contact us.


๐Ÿ’ฌ Contact Us

For any return or refund enquiries:

Bramble & Thistle
๐Ÿ“ง bramblethistle@outlook.com