Refund policy
🔄 Returns & Refunds Policy
Last updated: March 2026
At Bramble & Thistle, we take great care in curating our collection and want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.
📦 Your Right to Return (UK Customers)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, for any reason.
To exercise this right, you must notify us within this 14-day period.
Once your return is approved, you then have a further 14 days to return the item to us.
✨ Return Conditions
To be eligible for a return, items must:
- Be unused and in original condition
- Be in original packaging where possible
- Not be worn, washed, or damaged
We reserve the right to refuse returns that do not meet these conditions.
🚚 Return Process
To initiate a return, please contact us at:
Include:
- Your order number
- Reason for return
We will provide return instructions.
Please do not send items back without contacting us first, as returns may need to be sent to our fulfilment partners.
💸 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
🚫 Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalised or custom-made products
- Perishable goods (if applicable)
- Items returned in an unsuitable condition
📦 Return Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping costs are non-refundable, unless required by law
⚠️ Faulty or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no additional cost to you.
⏱️ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider (processing times may vary)
If you still need help, please contact us.
💬 Contact Us
For any return or refund enquiries:
Bramble & Thistle
📧 bramblethistle@outlook.com